Client Services Specialist

Salary: $38,000

Job Order: 6985 CP

Posted On: 8/13/12

A global consumer research and advisory located in the Twin Cities area is looking for a Client Services Manager. As the Client Services Specialist you will work directly with corporate and agency clients to address their consumer research needs.

Responsibilities:

Serve as the primary/day-to-day contact for assigned list of corporate and agency clients and client liaison to our Consumer Strategist team and Sales organization.
Work closely with all of our Consumer Strategists and Sales Team to provide consistent and valuable delivery of our products.
Act as an advocate for the client internally, focused on client management and ensuring value-add in every interaction.
Build relationships with clients, Consumer Strategists and Sales Team
Proactive decision making on scope of client requests by being able to translate client needs into product delivery.
Duties consistent with the role include: Assist with coordination and attend client meetings, Account Management, Project Check-in’s, and Custom Scoping.
Set up and update all client users on website
Provide training for all new clients and/or users on website
Assist with coordination and conducting internal meetings between Sales and Consumer Strategists with regards to client updates/issues
Serve as primary daily support for Sales and Consumer Strategists, tracking and documentation of client contact information, data, requests and inquiries

Requirements:

Bachelor’s degree or equivalent required, preferably in a business, marketing, sales or human sciences concentration
1-2 years client service/management/operations experience is desired
Agency account manager experience is a plus
Understanding and aptitude for Consumer Behavior and Marketing Research

If your resume fits the requirements that our client company has given us, one of our recruiters will call you. If you do not receive a phone call from us, it's likely we have already identified enough candidates to fill our client's interviewing schedule. We may, however, contact you at a future date if more first interviews are requested by our client.

Unfortunately, we cannot personally contact everyone who sends us a resume due to the sheer volume of resumes we receive. We want you to know that even if we don't contact you for this position, we will keep your resume in our confidential database for future career opportunities.

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